All orders within the USA have free shipping. We utilize two delivery services, UPS and US Postal Mail (USPS). Most boxed orders will ship USPS Ground Advantage (Ground Advantage replaced First Class Mail in 2023). The exception is that all Hair Mineral Analysis kits ship trackable First Class Mail in an envelope. Heavier packages over 6 lbs are more likely to ship UPS Ground, depending on the destination.

All orders are shipped within 1 business day from the day the order is received, unless we need to first verify an address is correct or verify if an order is a legitimate order (not fraudulant).

USPS Mail – USPS Ground Advantage typically takes 2-6 days, depending on destination location within Continental USA. Priority Mail service is typically 2-4 days, however the Post Office does not guarantee delivery time anymore for Priority Mail. First Class Mail is only available for envelopes, and will take 2-6 days, similar to Ground Advantage.

UPS Courier - Regular UPS Ground service takes anywhere from 1-5 business days (depending on your location), not including day of pick-up. Delivery to destinations in Central or Eastern Times Zones will take 4-5 days.

International

We welcome international orders from select countries. We only offer USPS International service for international orders. Unfortunately we no longer offer UPS for international orders due to extremely high prices and challanges with integrating UPS pricing with our shopping cart.

If you do not see your country listed in the drop-down when you are checking out with our shopping cart, it is because delivery to your country is too difficult due to customs and other logistical issues within your country. However, you are welcome to call us (520-877-2637) and leave a voice message, or email us here to request a temporary enabling of your country. We will then let you know if that is doable. We apologize for any inconvenience.

USPS International

We offer two options for International Mail service. They are First Class Mail International and Priority Mail International. We do not offer Express International.

First Class International - estimated time of delivery really varies depending on the country it is going to. At our checkout, we state 6 - 21 business days, not including customs clearance. In some cases, the package can arrive as soon as 6 days, but can take much longer if US Post chooses to ship it surface. Package weight is limited to 4 lbs. maximum. First Class Mail International is not trackable at all.

Priority Mail International - estimated time of delivery is 6 - 10 business days, not including customs clearance. Priority Mail International is not trackable from port to port, but is trackable once it has cleared customs.

Please Note: Depending on the country, customs clearance can take up to 30 days, even if there isn't an issue.

Canadian Orders

Orders shipped via USPS (First Class International or Priority International) may incur a $5.00 CDN handling fee at the time of delivery in addition to any Federal or Provincial sales tax that may apply.

Canadians Please Note: Government taxes are not included in the cost of shipping. Depending on the province you live in, you may be charged GST, PST, QST, or HST on delivered goods/packages.

What is GST and PST in Canada?
The Canadian sales taxes include the Provincial Sales Tax (PST), the Quebec Sales Tax (QST), the Goods and Services Tax (GST), and the Harmonized Sales Tax (HST) which is a combination of the provincial sales tax portion and the GST in some provinces (see below).

GST and HST – The goods and services tax (GST) is a tax that you pay on most goods and services sold or provided in Canada. In New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario and Prince Edward Island, the GST has been blended with the provincial sales tax and is called the harmonized sales tax (HST)

Please Note: With regards to any international orders, Evenbetternow, LLC is not responsible for extra charges incurred at the point of delivery of your package.

Product Availability

If any of the products you ordered are not immediately available and are going to be on back order for an extended period of time, we will contact you within 2 business days by email and/or phone to inform you of the item(s) back order status and to determine if you would like to:

A) “Ship Ahead” your shipment which means all items in stock will be shipped to the address you provided. When the backordered item(s) become available, we will ship them to you free of charge!

B) “Wait” until all items are available and your order will be shipped via the method you selected during checkout.

Return Policy

At Evenbetternow LLC, we firmly believe in the products we sell. If you purchase any of our products and change your mind about using them for any reason within 30 days, and have not opened them, simply return unopened product along with a copy of your original invoice. We will issue you a prompt refund of your original purchase price minus any shipping charges (if incurred), and minus a *5% processing fee.

*The 5% processing fee is to cover the cost of credit card and/or Paypal fees charged to us at the time of purchase. The 5% fee also covers administrative costs of processing a refund and handling the return. As well, the 5% fee is applicable to refunds on orders that have not shipped yet (exceptions given too extenuating circumstances).

Note regarding Hair Tissue Mineral Analysis: We do not offer refunds on any hair analysis tests or consultations and written summaries once you have purchased them. Keep in mind the hair analysis submittal form you receive is valid for up to one year in case you need to wait before submitting your hair sample.

If you have questions about returning a product you can contact us by clicking here or call us at 520-877-2637.

*Please Note: Full product refunds are limited to orders of $150 or less. For orders over $150, there is a 15% restocking fee.

*Also Note: All sales on books are final and cannot be returned.

Return Product(s) To:

Evenbetternow, LLC
2430 W. Ruthrauff Rd., Unit #100
Tucson, AZ 85705-2182
USA

Recommended When Returning a Product(s): Because we cannot issue a refund unless we receive the product back, we strongly recommend you use a delivery service that can track the package (like UPS or FedEx Ground, or USPS Priority Mail) or has a signature required option. This way if the package gets damaged, gets lost or delivered to the wrong address, it can be traced.